GeoGro Shipping Policy

Once you have placed an order for a geocell from GeoGro, we will contact you on the next business day by email or calling. GeoGro's goal is to provide you with the best possible service. GeoGro's online sales representatives with review your order and contact you with estimated delivery date.

Shipping Methods

All the geosynthetics can be shipped worldwide by sea, by air or by international express logistics via DHL, FEDEX, UPS.
You are welcome to get a free quotation by filling up the form with name, email, detailed address, product and requirements, we will shortly contact you with the full information including the most suitable delivery method (fast, secure, discreet) and freight.
Usually, GeoGro deliver the geosynthetics by ship, sometimes, as customer's requirements, we can also deliver by air or by train.
When the GeoGro‘s geosynthetics arrived at your sea port or destination, you can pick up with the bill of lading we offered. We can also arrange the cargo agent to send to your door.

Shipping RatesGeoGro reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package. The customer is responsible for all shipping expenses as well as customs charges, taxes and fees, and duties due upon entering the destination location.

Damaged ShipmentsGeoGro carefully select our carriers based on the safe and courteous delivery of your products at a reasonable price. However, occasionally damage may occur to a shipment. While this is rare customers are asked to follow a simple procedure that will expedite the claim process (if needed). We ask customers to notify us within 24 hours of any damage sustained to the packaging and or geosynthetics.

Shipping TipsThe global shipping costs will rise in unstable condition during the COVID-19 pandemic, and some shipping schedules have been extended. Please confirm the shipping rate and shipping schedule with our sales manager before shipping.