GeoGro FQAs

• 1. Who am GeoGro?
• Answer: GeoGro Geosynthetics (Shandong GeoGro New Materials Co.,Ltd), specialized in manufacturing geocell, geotextile, geomembrane, plastic uniaxial geogrid, biaxial geogrid,fiberglass geogrid, polyester geogrid, 3D geomat , safety fence, plastic grass grid/grass paver, drainage board. Products are mainly used in the foundation construction such as roadways, railways, irrigation works, electric power, water and land protection, and environment greening, etc. As leading manufacturer of geosynthetics materials, has four plants, more than 30 production lines, with an annual production capacity of 200 million square meters, enables our company to provide customers excellent delivery time.
• 2. How to buy the geocell?
• Answer:
  1). Consult: GeoGro will recommend the most suitable geosynthetic to you after being informed by your requirements.
  2). Quotation: GeoGro will supply you with our detail quotation according to your consulted geosynthetic with the best quality and price.
  3). Process Evaluation: Both sides carefully evaluate and discuss all the details of the order to exclude any misunderstanding.
  4). Placing Order: If you have no doubts, we will send you the PI (Proforma Invoice), and then we will sign a sales contract.
  5). Production: We will arrange the production as soon as receiving your signed sales contract and deposit. The latest news about production will be updated and informed to the buyer during the production.
  6). Inspection: The whole production procedure will be under regular inspection and strict quality control. The all of geosynthetics will be tested to make sure they can work very well before out of factory.
  7). Delivery: We will arrange the delivery as the terms in the contract after the confirmation by the buyer.
  8). Custom Clearance: We will supply and deliver all the necessary shipping documents to the buyer and ensure a smooth customs clearance.
  9). Support and Service: We will offer professional technical support and service by Phone, Email, Skype, WhatsApp around the clock.
• 3. How to pay for the geocell、 geomembrane、 pond liner and geotextile?
• Answer:
  Telegraphic Transfer
  TT (Telegraphic Transfer) is the method of payment by electronic transfer of funds from one bank account to another. Telegraphic transfers are also known as telex transfers, abbreviated TT. They can also refer to other types of transfers. The payment abbreviation, as is often the case, is utilized to speed discussions in professional circumstances. Telegraphic transfer is a fast nature of the transaction.
  Generally, the telegraphic transfer is complete within two to four business days, depending on the origin and destination of the transfer, as well as any currency exchange requirements.
  E-Checking
  E-Checking is available to buyers with checking accounts from any bank in the United States.
  Credit Card
  Credit card payments with Visa or Mastercard are supported.
• 4. How much does it cost to ship the geocell?
• Answer: You are welcome to get a free quotation by filling up the form with name, email, detailed address, product and requirements, GeoGro will estimate the shipping cost for your geosynthetics. Please note, customs fees and additional fees may apply for international shipments. Contact your local customs office for more information. If you want to get the final price, please contact us to get a free quotation, we'll calculate the final price of the required geosynthetics.
• 5. How to solve the common install problems of geosynthetics?
• Answer: When you use the geosynthetics, you are often troubled with some problems, GeoGro will help you to analyze and solve the common problems.
• 6. What kind of services can I get from GeoGro?
• Answer: GeoGro will provide our partners with the best services in the industry to support the design, construction and installation of engineering projects.We provide engineering analysis and preliminary design recommendations for specific project needs; Our quality commitment extends from engineering design to maintenance and customer feedback tracking.
• 7. How to choose the thickness of geomembrane?
• Answer: The thickness of the geomembrane directly affects the quality of the project. Reducing leakage, avoiding construction damage, hydraulic breakdown, foundation deformation, etc. require the geomembrane to have a certain thickness.
  The thickness calculation of the geomembrane laid on the granular stratum under the water pressure often adopts the film theory formula.
• 7. Do you offer samples?
• Answer: GeoGro can give you free samples if you would like to pay for the carriage.
• 8. Do you have service & support from GeoGro?
• Answer:
  GeoGro Pre-Sales Service
  1. Free Sample Service: For free sample cutting/testing, please send us your require file , GeoGro will do it in our factory and make video to show you the process and result, or send samples to you to check the quality.
  2. Progressing Solution Design: According to customer’s product processing requirement, GeoGro can design the unique solution that supports higher manufacturing efficiency and better processing quality for customer.
  3. Customized Design: According to customer's application, GeoGro may revise our geosynthetic according to customer's convenience and high production efficiency.
  After-Sales Service and Technical Support
  1. As a professional geosynthetic manufacturer and supplier, GeoGro will supply training video and user's manual in English for installing, operation, and shall give technical guide by remote, such as TeamViewer, E-mail, Telephone, Mobile, Whatsapp, Skype, 24/7 online chat, and so on, when you meet some problems of installation, operation or adjusting.
  2. You can come to GeoGro factory for training. We will offer professional guidance, direct and effective face-to-face training. Training Time: 3~5 days.
• 9. Do you offer samples?
• Answer: GeoGro can give you free samples if you would like to pay for the carriage.