Call for book: (0086)15588518106

GeoGro Guarantee and Warranty Policy


The geosynthetics sold by GeoGro carry a ten-year warranty effective from the date of shipping. In the event the geosynthetics is determined to be damaged due to misuse/abuse, the customer will be responsible for the cost to replace them, plus all related shipping charges. This limited warranty does not apply to natural disasters, acts of terrorism, normal wear and tear, geosynthetics damage due to damage caused by accident, neglect misuse or damage caused where repair or alterations have been made or attempted by others. GeoGro is not responsible for additional tools or modifications sold or performed on any geosynthetics.
Some Parts, under warranty, are shipped at GeoGro’s cost either by common carrier, FEDEX ground service or a similar method. Technical support is primarily provided by phone, whatsapp, e-mail or GeoGro customer support online. GeoGro is not responsible for damage or loss caused by a freight company or other circumstances not in our control. All claims for loss or damaged goods must be notified to GeoGro within twenty-four hours of delivery. Please contact our customer service department for more information. Only new geosynthetics sold to the original owner are covered by this warranty.

For warranty information, email:

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